Effective Date: 5-4-26
DeSimone Professional Property Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including when you communicate with us via phone, email, or SMS/text messaging.
1. Business Information
DeSimone Professional Property Care
7523 Snowbird Ct.
Mint Hill, NC 28227
Email: [email protected]
Phone: 980-318-2021
2. Information We Collect
We may collect the following types of information:
- Name
- Phone number
- Email address
- Service address
- Service history and preferences
- Payment-related information (processed securely via third-party providers)
3. How We Use Your Information
We use your information to:
- Schedule and manage services
- Send appointment reminders and job updates
- Provide estimates and quotes
- Send invoices and payment reminders
- Communicate regarding your services
- Send occasional marketing or promotional messages (where permitted)
4. SMS/Text Messaging Communications
By providing your phone number and opting in, you agree to receive text messages from DeSimone Professional Property Care. These may include:
- Appointment reminders and approvals
- Job updates (including technician en route notifications)
- Estimates and quotes
- Invoices and payment reminders
- Promotional or marketing messages
Message frequency varies based on service activity, but you can generally expect 1–5 messages per job.
Opt-Out Instructions:
You may opt out of receiving text messages at any time by replying STOP.
Help Instructions:
For assistance, reply HELP or contact us at 980-318-2021 or [email protected].
5. How We Share Your Information
We do not sell your personal information.
We may share your information only as necessary to operate our business, including with:
- Payment processors (e.g., Jobber Payments, Stripe)
- Customer relationship management (CRM) systems
- Email and communication platforms
- Other service providers that help us deliver our services
These third parties are required to protect your information and use it only for business purposes.
6. Data Security
We implement reasonable and industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Access to your data is restricted to authorized personnel and trusted service providers.
7. Your Rights and Choices
You have the right to:
- Request access to the personal information we have about you
- Request corrections or updates to your information
- Request deletion of your personal data (subject to legal or operational requirements)
To make a request, please contact us using the information above.
8. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
DeSimone Professional Property Care
Email: [email protected]
Phone: 980-318-2021